King County Metro will revise schedules across its transit network starting Saturday, Sept. 17, to provide better reliability for customers. Metro has launched its September 2022 service change web page to help riders plan their future trips.
The new schedule adjustments will increase reliability, more evenly space out the time between bus trips, and will preserve service where transit demand and needs are greatest. Metro is scheduling more than 11,000 weekday bus trips across King County.
Returning to the West Seattle high bridge
Several routes will return to the West Seattle high bridge beginning with the start of service Monday, Sept. 19. This will affect Routes 21/21X, 50, 55, 56, 57, 120, 125 and RapidRide C Line and will reduce travel time and improve reliability for riders between West Seattle and Downtown Seattle.
The City of Seattle plans to reopen the West Seattle high bridge on Sunday, Sept. 18, the day after Metro’s service change.
Hiring and training to stabilize operator, maintenance and customer information workforce
Visit “Start your Metro career” to explore well-paying positions with full benefits and a pension in transit operations, trades, rail operations, customer information and countless other fields.
While recruiting and training continues, Metro is providing customer updates and tools to track bus trips in the event that a trip is canceled. Sign up for Transit Alerts by email or text, follow @kcmetroalerts on Twitter, or use “Text for Departures” by texting your bus stop number to 62550.
Tools for customers
If you are unsure how these new changes will affect your travels, you can use the following tools:
King County Metro Service Change page
Also is available in Español (Spanish) and 中文 (Chinese).
Metro Matters blog – blog post detailing changes can be found here.
Metro Transit Planner – to map out your trip using new service, remember to change the date to September 17 or later.
Call Metro at 206-553-3000 – our team of Customer Information Specialists can help riders with questions about the service change and trip planning, interpreters are available.
Starting Monday, Sept. 19, customers can call 206-553-3000 on weekdays from 6 a.m. to 6 p.m. for trip planning questions and for lost and found, and from 8 a.m. to 5 p.m. for ORCA questions, fare questions and customer comments
Metro’s customer information call center hours will be adjusted due to staffing challenges.
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